ChatGPT is often used as a shortcut for various purposes like generating content, creating detailed images in a short span, and solving complex equations. Schools have taken steps to restrict this popular platform, but businesses, on the other hand, have embraced ChatGPT as a way to increase productivity. They’ve recognized the load of benefits these AI apps offer, such as natural communication, customization, contextual understanding, versatility, flexibility and adaptability along with its ability to translate in over 95 languages and creating personalized messages and content on the fly. In different departments of a business (marketing, IT, finance), workers are looking to ChatGPT for idea prompts or to calculate business goals.

Have you checked out Claude yet? (ChatGPT’s competitor)

ChatGPT vs. Claude: How does Chat GPT compare to other AI apps like Claude? Ryan Kane published a piece on the latest updates on both apps. He wanted to to test them by tackling the same problems to determine who had the better solution. Although both apps performed well, Kane still encountered issues within different segments (which explains why many of the competitions ended in a tie). In the end, Kane - creating a comparative chart, assessed that ChatGPT was the ‘jack-of-all-trades’ app that offered superior image generation, web service, etc. While for creative writing, Claude ranked highest.

In depth, Claude’s newer updates showed it lagging in analytical reasoning and human sounding responses, but it also appeals to more ‘right-brained’ individuals with its success in creative projects. Kane found Claude to be superior in writing and fact-checking prompts along with tracking edits. ChatGPT, on the other hand, rewrote sentences completely and didn’t inform Kane of his mistakes, just the corrections.

Technical Tasks & Coding: Testing math and science-based questions garnered the opposite results. Both apps provided a step-by step solution, but Claude’s problem solving dragged out its steps, was worded confusingly, and wound up giving an incorrect answer. ChatGPT generated less steps but a more concise process that gave the correct solution. However, Claude does prove itself in its Coding features, where it yielded the coding script immediately to show potential improvements. But, its sizing window failed on other counts compared to ChatGPT.

ChatGPT’s able to handle documents larger than their sizing window and could process a text over 40,000 words, meanwhile Claude’s newest update tapped out at just under 40,000 words. Additionally, it was able to provide a much more accurate analysis and word count of specific keywords Kane wanted in the text.

Image generation appeared effective -when asked to analyze an image’s content, both gave satisfactory results. When given an image of fruit and asked to count the specifics of each type of fruit; both gave incorrect answers.

Lastly, Kane gave the apps a prompt based on emotion/ethics. He mentioned that Claude’s old version produced a more human-sounding response. Considering its recent updates, it’s reverted to robotic answers, just like ChatGPT.

AI’s Ability to Appear Authentic: While they both gave more than satisfactory outcomes and can serve as a helpful tool, what’s still missing is the authenticity of a real person’s opinion, feedback, creative inputs, image originality, etc. Machines that quickly process, edit, and analyze information have proved useful, but when it comes to producing organic content, AI shouldn’t come as the first option. ChatGPT and Claude still have an obvious robotic tone. Just letting these two platforms write, create, and act as your organization’s persona can give your audience the impression that you’re not completely genuine, creating a lack of trust.

In the end, people demand an authentic voice when dealing with an organization. And although AI will continue to evolve and improve, its flaws still remain - a lack of experience and genuine emotion. While they might provide a great outline, it’s important to remember teams using AI apps like ChatGPT and Claude shouldn’t solely rely on machines to do the work. And, as we have seen - if it’s law firm, they definitely need to verify their AI app’s legal analysis before publishing!

Sources:

Zapier: Claude vs. ChatGPT: What's the difference? [2024]

App Inventiv: https://appinventiv.com/blog/chatgpt-integration-in-enterprise/